Shipping Policy

Shipping Destinations

1. Areas We Deliver To

Merkaditz offers direct deliveries only within the city of Braga and the surrounding areas, up to a 7 km radius from our warehouse.
We do not currently deliver to other regions of Portugal or abroad.
If your address is outside our delivery radius, the checkout will automatically notify you that delivery is unavailable.

2. Delivery Times

All local orders are delivered directly by Merkaditz, not by third-party couriers.
Delivery usually takes up to 48 hours after your order is confirmed.
You will receive an email confirmation once your order is out for delivery.
Deliveries are made Monday to Saturday.

3. Delivery Fees

Free delivery for orders of €55 or more.
€3.00 delivery fee for orders below €55.
There is no minimum order value, but smaller orders may incur the €3 fee.

4. Delivery Instructions

During checkout, you can include delivery instructions (for example: building access code, preferred time, or safe drop-off spot).
We’ll do our best to follow your request, but delivery times may vary depending on local traffic and order volume.

5. Missed Deliveries

If you’re not available at the time of delivery, we’ll contact you by phone to schedule a new attempt.
After two failed attempts, your order may be cancelled and refunded (minus the delivery fee, if applicable).

6. Contact

If you have any questions about deliveries, please contact us:
📧 [email protected]

For any questions about our shipping policy, please contact us using our live chat or email us at [email protected]