Privacy Policy

Effective Date: [09/07/2024]

At Merkaditz, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, www.merkaditz.com, and make purchases from our online store. By using our services, you consent to the practices described in this policy.

Information We Collect

Personal Data:
When you purchase products or interact with our website, we may collect the following personal data:

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely by third-party payment processors)

Non-Personal Data:
We also collect non-personal data to improve your experience on our website:

IP address
Browser type and version
Pages you visit on our website
Time and date of your visit

How We Use Your Information

We use your data for the following purposes:

To process and fulfill your orders
To communicate with you regarding your orders, inquiries, and customer service requests
To send you promotional offers, newsletters, and updates (you can opt-out at any time)
To improve our website, products, and services
To comply with legal obligations

We do not sell, trade, or otherwise transfer your personal data to outside parties, except in the following circumstances:

With trusted service providers who assist us in operating our website, conducting our business, or serving our customers (e.g., payment processors, shipping companies), provided they agree to keep your information confidential
When required by law or in response to legal processes
To protect our rights, property, or safety, and that of our users or others

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), you have the following rights regarding your personal data:

Access: You can request a copy of the personal data we hold about you.
Correction: You can request that we correct any inaccuracies in your personal data.
Deletion: You can request that we delete your personal data, subject to certain legal obligations.
Objection: You can object to the processing of your personal data for marketing purposes.
Restriction: You can request that we restrict the processing of your personal data under certain circumstances.
Portability: You can request a copy of your personal data in a structured, machine-readable format.

CCPA (for California residents):

Right to Know: You can request information about the categories and specific pieces of personal data we have collected about you, the sources of that data, the purposes for which we use it, and the third parties with whom we share it.
Right to Delete: You can request that we delete your personal data, subject to certain exceptions.
Right to Opt-Out: You can opt-out of the sale of your personal data.
Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframes required by law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about site traffic and interactions. The tracking technologies we use include:

Google Analytics: We use Google Analytics to collect information about your use of our website. This helps us analyze website traffic and improve our website. Google Analytics may collect information such as your IP address, browser type, and the pages you visit. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

Meta Ads and TikTok: We use Meta Ads and TikTok advertising to reach our customers and potential customers. These platforms may use cookies and similar technologies to serve you ads based on your previous interactions with our website.

Google Ads: We use Google Ads to advertise our products and services. Google Ads may collect information about your visits to our website and other websites to provide you with targeted advertising based on your interests.

Klaviyo: We use Klaviyo for email marketing purposes. Klaviyo may collect information about your interactions with our emails and website to help us tailor our marketing efforts to your preferences.

You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any linked sites you visit.

Children's Privacy

Our website and services are not intended for individuals under the legal drinking age in their country of residence. We do not knowingly collect personal data from individuals under this age. If we become aware that we have collected personal data from a minor, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: Merkaditz, Rua Manuel da Cunha,nº6 -4710-916, Portugal
Phone: +351 919 971 687

Thank you for trusting Merkaditz with your data. We are committed to ensuring your privacy and providing you with a safe and enjoyable shopping experience.